FAQs

What is farlo.?

farlo. is your access point to an artisan world. It is a place to be inspired; a handpicked collection of the best artisan products, to ensure your office mirrors your company, a truly unique, special environment.

How do I shop on farlo.?

We're here to help you find office items you and your employees will love. 

Can I order via phone?

We're not able to take orders over the phone, however, do get in touch via our chat function and one of our support team will guide you through the checkout process.

How will I receive my items?

We offer a standard shipping price per item, enabling you to shop for multiple orders with ease. Each item will be shipped directly to you from the artisan or reseller, so you may receive your order in several deliveries.

When will my order arrive and how can I track it?

We aim to deliver UK orders within 3-6 working days. Unfortunately, we can't guarantee tracking on all items, however, should you have any queries over where your order is, do just get in touch.

Do you offer international shipping?

We ship to Europe, Australia, the United States and Canada. Some items are excluded from international shipping. For more information, please see our Delivery & Returns page.

What is your returns policy?

We hope that you love your purchase, but understand that sometimes things just aren't quite right. Our returns policy means you have 14 days to return an item directly to farlo. Some items are excluded from this policy. For more information please see our Delivery & Returns page.

I have a question about a specific product

If you have any questions please feel free to get in touch via our chat function on the site. 

How do I use my free credit or discount code?

Head to checkout as usual, but before clicking PLACE ORDER just enter your code in the Discount Code box.

 

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